TERMS AND CONDITIONS
By consenting to receive our services you agree to be bound by our terms and conditions set out below.
To cancel an appointment you must notify our clinic at least 24 hours prior to the commencement of your appointment. If less than 24 hours notice is given the following fees apply:
For Pilates consultations, the full fee will apply. This will be deducted from your package credit held in our system. If you do not have any credit held, this fee will be charged on your next visit to the clinic.
For Chiropractic consultations, a $50 cancellation fee will apply and will be charged on your next visit to the clinic.
This relates to all clients irrespective of their method of funding.
Out of consideration for your practitioner and other clients, if you cancel your appointment three times over a period of four weeks, regardless of whether you give 24 hours notice, you will automatically forfeit your spot in your permanent class.
Late and missed appointments
If you arrive late to an appointment, but within your appointed time frame, you may receive a shorter consultation as determined by your practitioner in order to not inconvenience other clients.
If you either arrive after or do not show up to your appointment, you will be charged the full consultation fee.
Full payment must be made within 1 week of late or missed appointment otherwise an administration fee of $30 will be charged.
Putting your pilates pack on hold and expiry dates
Different hold limits and expiries apply to different packs:
- 10 pack - valid for 3 months from date of purchase and is limited to a 2 week hold over a period of 3 months
- 20 pack - valid for 6 months from date of purchase and is limited to a 4 week hold over a period of 6 months
- 30 pack - valid for 8 months from date of purchase and is limited to a 6 week hold over a period of 9 months
- 40 pack - valid for 12 months from date of purchase and is limited to a 8 week hold over a period of 12 months
If you put your pack on hold for more than the hold limit above, you will automatically forfeit your spot in your permanent class.
Consent to Treatment
Upon giving consent you agree to allow our practitioner to collect personal and clinical information and to perform all necessary examinations, manipulations, adjustments, soft tissue therapy, dry needling, taping, nutritional advice and rehabilitation (including Pilates) or any other treatment modalities in accordance with their professional training and understanding of your injury.
You have the opportunity to discuss with your practitioner the nature and purpose of your care before you undergo any type of treatment.
You acknowledge and accept:
The physical nature of our services and treatments and the possible adverse risks associated with them. The possible risks may include but are not limited to:
- aggravation of an existing condition or injury
- stiffness and soreness
- soft tissue injury which may include bruising
- sleepiness and/or light headedness
- sprain and/or strain to ligaments, joint capsules, muscles or tendons
- spinal cord trauma
- rupture of disc
- pregnancy related complications
- neurological complications
- cerebrovascular injuries
- skin irritations, burns and other minor complications
If you have experienced these symptoms or aggravations in the past you MUST inform your practitioner.
If you do consent to our treatment, other options exist including consulting your general practitioner.
Consent to obtain and release information
To assist with the management of your injury or claim, you understand and accept that it may be necessary to share your personal information and details of your medical condition with our employees, your employer, contractors, colleagues, medical practitioners, allied health professionals, case managers and other parties reasonably expected to be included in the treatment of your case.
Accounts and billing
Please see our most recent fee schedule for our services or alternatively contact the clinic for further information.
It is a requirement that all fees are paid in full at the time of consultation. Payment options accepted include cash, EFTPOS, credit cards (excluding AMEX) and we offer electronic health rebates via HICAPS. In the event that our EFTPOS or HICAPS system is unavailable, full payment is still required via cash or direct bank transfer.
Our strict billing methods aim to provide equality to all our clients. However, we will not deny our services to anyone. If you are experiencing any financial hardship, please contact us directly to discuss your options.
If you do not agree with any of these terms and conditions, please do not consent to our services.
We reserve the right to change, update or reissue these terms and conditions at any time.